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FAQs

 

TECHNICAL ISSUES

 

I am unable to process my order

Please to place your order again – sometimes when the site is experiencing high traffic, orders do not get placed. Sometimes, it may be a credit card or compatibility issue. Please try an alternative browser and/or credit card to ensure it is not a compatibility problem. If you are still having problems, try deleting the cookies/caches on your computer before logging back into your account.
If further problems persist, please get in touch with our customer service team by visiting our Contact Us page.

 

I’m getting an error message which says that my credit card details are incorrect.

Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number (“Card Verification Value”) is a 3 digit number found on the signature strip on the back of Visa and MasterCard branded credit and debit cards. On American Express branded credit or debit cards, this is a 4 digit numeric code found on the front / right-hand side of the card.)

 

Other Technical Problems?

To help us investigate your problems, please include as much of the following information as possible with regards to your system:

  • Your Operating System (e.g. Windows 7, Mac OSX 10.1)
  • Internet Browser & version (Internet Explorer 9, Safari 5)

 

What time the problem occured.

Please cut and paste or print screen any error messages that appeared on your screen into your email and send it to us at help@opikaorganic.com

 

 

OTHERS

 

How do I contact Opika?

If you can’t find what you’re looking for on this page, you can get in touch with us by Contact Us page.

 

I have a suggestion for Opika!

We would love to hear from you! Get in touch with our customer service team by visiting our Contact Us page.

 

Can I post a review?

Yes, you can post a review for any item upon purchasing the item. Make sure you are logged-in to your account and click on Write a Review button on the product details page. Your review will take a short while to process before it is viewable.

 

 

RESOLUTION CENTRE

If you placed an order for a wrong product, please call us immediately at 03-7731 7522, (working hours: 8am – 5:30pm, Monday – Friday).Provide us with your details – Account Name & Invoice Number.

If you are looking to return an item (due to quality issues), or report an issue (such as being overcharged), please email us at help@opikaorganic.com so we can resolve your problem as quickly as possible.

It is best to contact us the moment you have a potential problem so we can communicate with you and resolve any issues you may have quickly and amicably. Once you lodge a dispute, you can track updates regarding your dispute at any time.

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