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Return & Refund Policy

Thanks for shopping at OPIKA ORGANIC SDN BHD.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Return Policy

  • All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered or short expiry (less than 6 months).
  • To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through. The cost of return will be borne by us.
  • Return(s) shall be accompanied with the Tax Invoice. All return(s) without Tax Invoice will not be entertained.
  • We do not practice cash refund. All return(s) will be made in kind of the same value.
  • Any product(s) that has been consumed/used will not be entitled for return/exchange.

 

Cancellation

  • If you ordered the wrong product, please call us immediately at

      012-699 7812 or 03-7731 7522,

      (working hours: 8am – 5:30pm, Monday – Friday),

      and provide us with the following details – Account Name & Invoice Number.

  • If the order has not been couriered, we can hold your order and issue a refund in store credit which you may use to purchase other items (we do not do cash refunds).
  • If the order has already been couriered, we are sorry to inform you that we do not do any returns after delivery.
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